Waiting on orders for this plane and won’t receive them until next year in 2020.īoeing’s Dreamliner is one of the nicest passenger aircrafts around. The Atlantic routes between JFK and Copenhagen, Oslo, orĪmsterdam are run on new Dreamliner 787-900s – a beautiful piece of modernĪviation technology. Aircraft and seating configurations on trans-Atlantic Spot on the tarmac, which blocked the left side of the plane. Sure if this has something to do with the airline renting the cheapest parking The left hand side – usually reserved for the service and catering crews. This probably has nothing toĭo with anything, but it was the first time in my life that I boarded a plane from Don’tĮxpect jetways and glitz, but a bus to the tarmac. The in-flight experience is pretty darn nice for the price. Time to actually board the flight and fly Things should get better once everything gets back on track. HavingĬopious amounts of patience in this case is a must. Left to be desired – definitely an area for improvement by the airline. All in all, when things go wrong, there is much However, the reservations and booking department at theġ-800 number were kind and courteous enough and got everyone rebooked on newįlights in one way or another. The cascade of unfortunate events, and the process took an eternity. Eventually, the airline did manage to find everyone hotels withīus transportation, the agents were not trained really well enough to deal with The first time taking Norwegian Air Shuttle, the flightĬanceled on me. Be forewarned if things go wrong, like a cancellation Norwegian brand a lot of consistency in the pre-flight customer serviceĮxperience – which is alright, provided there isn’t a cancellation. Staff seem to be outsourced by an airport agency. Ground staff, airport agents, and room for improvementĪs far as boots on the ground go, the agents and ground
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